Privacy Policy

Last updated: March 27, 2026

Effective Date: January 1, 2026

Last Updated: January 1, 2026

Webliska Technologies ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use ClipsMate AI, our SaaS video creation platform, including our website, applications, and related services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the practices described herein.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when you interact with the Service. This includes:

  • Account Information: When you register for an account, we collect your name, email address, password, and optionally your company name, job title, and profile picture.
  • Billing Information: When you subscribe to a paid plan, we collect your billing address, payment method details, and transaction history. Payment card information is processed and stored by our third-party payment processors (Stripe, PayPal) and is not stored on our servers.
  • Communications: When you contact our support team, submit feedback, or participate in surveys, we collect the content of your messages, your email address, and any other information you choose to provide.
  • User Content: When you upload media assets, create projects, or generate videos, we collect and store the content you create and upload, including images, video clips, audio files, text, and project configurations.

1.2 Usage Information

We automatically collect certain information about your use of the Service, including:

  • Device Information: Your device type, operating system, browser type and version, screen resolution, device identifiers, and language preferences.
  • Log Data: Your IP address, access times, pages viewed, links clicked, actions taken within the Service, referral URLs, and the page you visited before navigating to our Service.
  • Usage Patterns: Information about how you use the Service, including features used, templates selected, videos created, rendering history, API calls made, and storage consumed.
  • Performance Data: Page load times, errors, crashes, and other diagnostic data used to monitor and improve the Service.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity and preferences. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing the Service: To create and maintain your account, process transactions, deliver the features and functionality of ClipsMate AI, render videos, and provide customer support.
  • Improving the Service: To analyze usage patterns, identify trends, diagnose technical issues, and develop new features and improvements to enhance the user experience.
  • Personalization: To personalize your experience, including recommending templates, suggesting features, and tailoring content based on your usage history and preferences.
  • Communication: To send you transactional emails (account confirmations, billing receipts, password resets), service announcements, security alerts, and marketing communications (where you have opted in).
  • AI Model Training: We may use anonymized and aggregated usage data to improve our AI models and algorithms. We do not use your personal content or media files for AI training without your explicit opt-in consent.
  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activities, unauthorized access, and other security threats to the Service.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable government requests.

3. AI Processing Disclosure

ClipsMate AI uses artificial intelligence and machine learning technologies to provide its core functionality. When you use our Service, your data may be processed as follows:

  • Video Generation: Text prompts, images, and configuration data you provide are processed by our AI systems to generate video content. This processing occurs on our servers and, in some cases, on servers operated by our AI infrastructure partners.
  • Template Recommendations: We analyze your usage patterns and project history to recommend relevant templates and features using automated decision-making.
  • Content Analysis: Uploaded media may be analyzed by AI systems for content moderation purposes to ensure compliance with our Acceptable Use Policy.
  • Third-Party AI Services: Some AI features may be powered by third-party AI service providers. When third-party services are used, your data is shared with those providers under strict data processing agreements. These providers include cloud computing platforms for GPU-accelerated video rendering.

You have the right to object to automated decision-making that significantly affects you. Contact us at support@clipsmateai.com to exercise this right.

4. Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We share data with trusted third-party service providers who perform services on our behalf, such as payment processing (Stripe, PayPal), cloud hosting (AWS), email delivery, analytics, and customer support. These providers are contractually obligated to use your data only for the purposes we specify and in accordance with this Privacy Policy.
  • AI Infrastructure Partners: To power our video generation features, we share necessary data with AI infrastructure providers under strict data processing agreements that ensure your data is processed securely and deleted after rendering is complete.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your information.
  • Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or enforceable government request, or if we believe disclosure is necessary to protect the rights, property, or safety of Webliska Technologies, our users, or the public.
  • With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

  • Account Data: Retained for the duration of your account and for up to twelve (12) months after account deletion to allow for account recovery and to comply with legal obligations.
  • User Content: Retained for the duration of your account. After account deletion, content is permanently deleted within thirty (30) days, except where retention is required by law.
  • Billing Records: Retained for a minimum of seven (7) years to comply with tax and financial reporting obligations.
  • Usage Data: Retained in identifiable form for up to twenty-four (24) months, after which it is anonymized and aggregated for analytics purposes.
  • Communication Records: Support tickets and correspondence are retained for up to thirty-six (36) months after resolution.

6. Security Measures

We implement industry-standard technical and organizational measures to protect your personal information, including:

  • Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher. Sensitive data at rest is encrypted using AES-256 encryption.
  • Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All access is logged and monitored.
  • Infrastructure Security: Our servers are hosted in SOC 2 compliant data centers with physical security measures including biometric access controls, 24/7 surveillance, and environmental protections.
  • Regular Audits: We conduct regular security assessments, penetration tests, and vulnerability scans to identify and address potential security risks.
  • Incident Response: We maintain a comprehensive incident response plan to detect, respond to, and recover from security breaches promptly.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your data.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Right of Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information.
  • Right to Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
  • Right to Restrict Processing: You have the right to request restriction of processing of your personal information in certain circumstances.
  • Right to Object: You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at support@clipsmateai.com. We will respond to your request within thirty (30) days. We may ask you to verify your identity before processing your request.

8. Children's Privacy

ClipsMate AI is not directed to children under the age of 18. We do not knowingly collect, use, or disclose personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete such information from our records. If you believe that a child under 18 has provided us with personal information, please contact us at support@clipsmateai.com.

9. International Data Transfers

ClipsMate AI is operated from the United Kingdom. If you access the Service from outside the United Kingdom, your information may be transferred to, stored, and processed in the United Kingdom or other countries where our servers, service providers, or AI infrastructure partners are located. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer personal data outside the European Economic Area (EEA), the United Kingdom, or Switzerland, we ensure that appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission.
  • Adequacy decisions by relevant authorities recognizing the destination country's data protection standards.
  • Binding Corporate Rules where applicable.
  • Your explicit consent for specific transfers.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: You have the right to know what personal information we collect, how we use it, and with whom we share it.
  • Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale: We do not sell your personal information. However, you have the right to opt out of any future sale of your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
  • Right to Correct: You have the right to request correction of inaccurate personal information.
  • Right to Limit Use of Sensitive Information: You have the right to limit the use and disclosure of your sensitive personal information.

To exercise your California privacy rights, contact us at support@clipsmateai.com or use the privacy controls in your account settings. We will verify your identity before processing your request and respond within forty-five (45) days.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and equivalent local laws. The legal bases for our processing of your personal data include:

  • Contract Performance: Processing necessary to provide the Service under our Terms of Service.
  • Legitimate Interests: Processing for our legitimate business interests, such as improving the Service, preventing fraud, and ensuring security, where those interests are not overridden by your data protection rights.
  • Consent: Processing based on your explicit consent, such as for marketing communications and optional AI model training.
  • Legal Obligation: Processing necessary to comply with our legal obligations.

You have the right to lodge a complaint with your local data protection supervisory authority if you believe that our processing of your personal data violates applicable data protection laws. For users in the United Kingdom, this is the Information Commissioner's Office (ICO).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

  • Post the updated Privacy Policy on our website with a new "Last Updated" date.
  • Notify you by email at least thirty (30) days before material changes take effect.
  • Obtain your consent for any changes that require consent under applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: support@clipsmateai.com
  • Company: Webliska Technologies
  • Data Protection Officer: dpo@clipsmateai.com
  • Website: https://clipsmateai.com

We aim to respond to all privacy-related inquiries within two (2) business days and to resolve all requests within thirty (30) days.

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